TERMS AND CONDITIONS OF BOOKED ACCOMMODATION

Guests are expected to leave the accommodation in as tidy a state as they entered.
All dishes are to be washed, dried and put away prior to departure. A cleaning fee will be charged for dishes left or kitchen left in a dirty state.
Please contact the managers if you have any breakages or major spills so we can assist you immediately and replace the item.

To ensure all our guests have a great experience we can only allow access to Samford Lakes to guests who have booked accommodation.

Strictly no extra visitors.

All guests are encouraged to have loads of fun and laughter!!

PET POLICY
(Bookings for pets must get prior approval.)
If you are here with your pet it must be kept on a lead when out of your accommodation. Dogs are not permitted on any beds or couches. Any damage as a result of pets will incur a fee, to the value of the item or cleaning fee of $50.
When booking you must register your pet/s with us and a one off fee $40 is charged for the duration of your stay. A maximum of two pets per cottage is permitted.

PAYMENT POLICY

A deposit of one nights accommodation is required to confirm general bookings. Full payment must be made 30 days prior to arrival otherwise the booking will be deemed cancelled.
Payment can be made by direct deposit or EFTPOS (Please contact us for details)

CANCELLATION POLICY

Full payment must be made 30 days prior to arrival otherwise the booking will be deemed cancelled.
No refunds will be given for cancellations with less than 30 days notice.
A minimum $50 cancellation fee will apply for cancellations prior.