TERMS AND CONDITIONS OF BOOKED ACCOMMODATION
Guests are expected to leave the accommodation in as tidy a state as they entered.
All furniture must remain where it is, please do not move furniture about.
All dishes are to be washed, dried and put away prior to departure, this includes those washed in a dishwasher.
A cleaning fee will be charged for dishes left or kitchen left in a dirty state.
Please contact the managers if you have any breakages or major spills so we can assist you immediately and replace the item.
To ensure all our guests have a great experience we can only allow access to Samford Lakes to guests who have booked accommodation.
Please note extra visitors are by prior approval of the Manager only.
GROUP BOOKINGS
Please do not remove items from your cottage and take to another cottage or the barn. All dishes, cutlery and other items are specifically for your cottage and not communal use. Thank you.
All guests are encouraged to have loads of fun and laughter!!
PET POLICY
(Bookings for pets must get prior approval.)
If you are here with your dog, it must be kept on a lead when out of your accommodation. Dogs are not permitted on any beds or couches. Any damage or soiling as a result of pets will incur a fee, to the value of the item or cleaning fee of $60.
When booking you must register your pet/s with us and a one off fee $40/dog is charged for the duration of your stay. A maximum of two pets per pet friendly cottage is permitted.
Pet friendly Cottages are Midway, Spillway and The Stable. Pets are not permitted in any other Cottages, their verandahs, or the pool area.
PAYMENT POLICY
A deposit of one night’s accommodation is required to confirm general bookings. Full payment must be made 30 days prior to arrival otherwise the booking will be deemed cancelled.
Payment can be made by direct deposit
Bank Name: NAB Bank
Account Name: Craig McCabe
BSB: 084-255
Acc #: 746 263 368
Reference: Your Invoice Number
or to pay by credit card
please call 0447 004 992
All credit card transactions incur a surcharge.
CANCELLATION POLICY
Full payment must be made 30 days prior to arrival otherwise the booking will be deemed cancelled.
No refunds will be given for cancellations with less than 30 days’ notice.
A minimum $50 cancellation fee will apply for cancellations prior.